Refund & Exchange

Overview

This Refund & Exchange policy covers online bill payments in the My Compound resident app when a compound enables checkout through Paymob in Egypt. Sakan Studio does not sell physical goods, digital products, or Sakan Studio subscriptions inside the resident app. There is no merchandise exchange.

Guarantee

If a resident is charged twice, charged the wrong amount, or charged for a bill already paid at the management office, we reverse or credit that charge. A successful Paymob payment settles the bill that was due; it is not a retail product you return.

What is charged

Charges are compound bills your management office creates (for example maintenance, utilities, amenity bookings, rent, or similar). The amount is set by the compound. Card and wallet checkout is processed by Paymob; we do not store full card numbers.

Successful payments

When Paymob confirms a successful payment, the bill is marked paid. That is settlement of a real-world compound bill, not a retail purchase you can “return.”

If you were charged in error — duplicate charge, wrong amount, or the bill was already paid at the office — contact us using the details below. Include the compound name, unit, bill amount, date, and any Paymob transaction reference. We will work with the compound and Paymob to reverse or credit the charge where it was not due.

Failed or cancelled checkout

If you cancel checkout or Paymob does not confirm success, the bill stays unpaid. You are not charged. No refund is required.

How to request a reversal

Email or call using the contact details on this page. We acknowledge requests and coordinate with compound administrators. The time to reverse a card or wallet charge depends on Paymob and the issuing bank or wallet.

Contact

Refund and billing reversals: [email protected] · +20 110 005 8331

General inquiries: [email protected] · +20 100 051 0089

Location: Cairo, Egypt.